Privacy policy
Last updated: November 12, 2026
This Privacy Policy explains how ProEngraving Co ("we," "us," or "our") collects, uses and shares your personal information when you visit or buy from creativeintheclouds.com (the "Site").
Contact us
Questions about this policy or your information? Email us at proengravingco@gmail.com or write to us at:
ProEngraving Co
Charity Street
Abbeville, LA 70510
United States
Information we collect
- Order information: your name, billing and shipping address, email address, phone number, and the personalization details you enter for your order (such as names, initials or dates to engrave). Payment details are handled by our payment processors. We never see or store your full card number.
- Device and browsing information: when you visit the Site we automatically collect things like your browser type, IP address, time zone, pages you view and how you use the Site. This comes from cookies and similar tools.
- Customer support information: anything you share with us when you email us or contact us about an order.
How we use your information
- To make, engrave and ship your order, process payment and send order confirmations and tracking
- To answer your questions and help with any issue on your order
- To screen orders for fraud
- To improve the Site and understand how shoppers use it
- To send you news and offers, only if you have signed up to hear from us. You can unsubscribe anytime.
Who we share it with
We do not sell your personal information. We only share it with service providers that help us run our business, such as:
- Shopify, which powers our online store (Shopify's privacy policy)
- Payment processors that handle checkout
- Shipping carriers and shipping software that deliver your order
- Apps we use for product reviews, email and store features
We may also share information when the law requires it, or to protect our rights.
Cookies
Cookies are small files saved on your device. We use them to keep your cart working, remember your preferences, and understand how the Site is used. You can control or delete cookies in your browser settings, but some parts of the Site may not work without them.
How long we keep it
We keep order information for our records and for tax and accounting purposes unless you ask us to delete it and we are not required by law to keep it.
Your rights
You can ask to see, correct or delete the personal information we have about you. Depending on where you live (for example, California or the European Economic Area), you may have additional rights. To make a request, email proengravingco@gmail.com. We will not treat you differently for making a request.
Children
The Site is not meant for children under 13, and we do not knowingly collect information from them.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.