Refund policy

Personalized items are final sale

Every item is engraved just for you, so we can't accept returns or exchanges. Please double check spelling, color and personalization before you check out. We engrave exactly as entered.

Cancellations

You can cancel within 12 hours of placing your order. After that, your item may already be in production. Email us at proengravingco@gmail.com as soon as possible.

Something wrong with your order?

If your item arrives damaged, or something is wrong on our end, we want to make it right. Email us at proengravingco@gmail.com within two weeks of delivery with your order number and photos of the problem, and we'll help.

Lost packages

If tracking shows your package as delivered but you can't find it, please contact your local post office right away and let us know. If your package is lost before it is marked delivered, we will file a claim with the carrier and send a replacement.